At Jaxton Summit, we aim to provide high-quality products and exceptional customer service. Please read our Return and Refund Policy carefully, as it outlines our procedures for handling returns and refunds.

1. No Return Policy

As we operate on a Cash on Delivery (COD) payment system, we do not accept returns on any products once they have been delivered and payment has been made. All sales are final.

2. Damaged or Defective Products

If you receive a product that is damaged or defective, we ask that you contact us immediately. In such cases, we will assess the issue on a case-by-case basis and work with you to find a suitable resolution. Please follow the steps below for reporting damaged or defective products:

  • Contact Us Immediately: Send an email to [email protected] within 7 days of receiving the product.
  • Provide Details: Include your order number, product details, and images of the damage or defect.
  • Resolution Process: We will evaluate the issue and may offer a replacement or alternative solution, depending on the situation.

3. Incorrect Product Delivery

If you receive an incorrect product, please notify us within 7 days of receiving your order. We will assess the situation and arrange for the correct product to be delivered, or issue an alternative solution. Please contact us at [email protected] with the following information:

  • Your order number
  • The product(s) you received
  • The product(s) you expected

4. Exchanges

We do not offer exchanges. If you need to exchange an item, you will need to return it and place a new order for the correct item. Please refer to our “Damaged or Defective Products” or “Incorrect Product Delivery” sections for further assistance.

5. Refund Policy

Due to the nature of our business, we do not issue refunds for products once they have been delivered and paid for via cash on delivery. If your product is damaged or defective, we will work with you to provide a replacement or alternative solution. Refunds are not applicable.

6. Contact Information

If you need assistance regarding a damaged or defective product or an incorrect order, please contact us at:

Jaxton Summit
Email: [email protected]

7. Shipping and Delivery Issues

While we make every effort to ensure timely delivery, Jaxton Summit is not responsible for delays caused by third-party shipping companies, customs, or other factors outside of our control. If your order is delayed, please contact the delivery carrier directly to inquire about the status of your shipment.

8. Policy Updates

Jaxton Summit reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly.